A MESSAGE FROM THE SHERIFF
Cumberland County Sheriff's Office deputies are sworn to protect the rights of all persons regardless of race, age, sex, nationality, religion, or political preference. This applies to those who are taken into custody as well.
The men and women of the Cumberland County Sheriff’s Office take this charge seriously, and for that reason, we have adopted internal safeguards to discourage abuse of authority by our employees. Complaints regarding such abuse are vigorously investigated.
If you feel an employee of this Office has acted in an abusive or unprofessional manner toward you or others, I encourage you to report that employee to a supervisor. This information is being provided to assist you in that process.
Our goal is to provide you with quality law enforcement in the spirit of community cooperation. You help us improve and perpetuate that service when you report poor law enforcement performance.
Sheriff Earl "Moose" Butler
It is the policy of the Cumberland County Sheriff's Office to vigorously and thoroughly investigate all complaints against its employees. These investigations ensure the preservation of the public’s confidence in our willingness to oversee and control the actions of our employees. All such investigations are conducted in a fair and expeditious manner in accordance with established policies and procedures, as well as state and federal laws and regulations.
WHO MAY COMPLAIN?
Any person, regardless of age, sex or nationality, who witnesses or has direct knowledge of police misconduct may file a complaint.
The Sheriff’s Office views all complaints against its employees very seriously and actively pursues investigations into misconduct. Therefore, it is essential that your complaint is based on fact. False reporting in an attempt to unjustly subject an employee to undeserved discipline or slander, or place their employment in jeopardy can result in criminal charges or a civil lawsuit by the employee involved.
WHEN SHOULD YOU COMPLAIN?
Whenever you witness or are subject to behavior by any employee which is contrary to Sheriff’s Office policy or is in violation of a county, state or federal law, or involves the use of excessive force, or involves discourteous or abusive treatment.
HOW DO YOU FILE A COMPLAINT?
Generally, complaints are filed through the supervisor of the employee involved. If you do not know the name of the employee involved, you may file the complaint through any supervisor or the Watch Commander on duty. A complaint may also be filed by mail and a supervisor will contact you.
WHO INVESTIGATES COMPLAINTS?
Supervisors are responsible for maintaining discipline and overseeing the conduct of employees assigned to their section. In most cases, the supervisor of the employee would conduct the investigation and report the incident through the chain of command. In more serious incidents, the investigation is conducted by the Sheriff’s Internal Office of Professional Standards.
WHAT IS THE COMPLAINT PROCEDURE?
The investigating supervisor interviews all witnesses and parties involved. The disposition will fall into one of the following categories:
WHAT IS THE DISCIPLINARY PROCESS?
If a complaint is sustained, disciplinary action is taken which consists of one or more of the following progressive measures:
WHAT WILL YOU BE TOLD?
Disciplinary action is not subject to public disclosure without a court order due to County, State and Federal personnel laws. You will be advised of the completion of the investigation, but not the findings. In accordance with North Carolina Public Information Law, annual statistical summaries of Professional Standards investigations are available upon request.
OUR COMMITMENT TO YOU . . .
Courteous and professional law enforcement, coupled with a prompt and objective response to complaints, is highly valued in our organization. The Cumberland County Sheriff's Office enjoys an excellent service record, and it is our hope that your contacts with our employees are positive. If not, it is our goal to achieve a resolution to your complaint. Of course, we would also like to hear from you when we have provided you with commendable service.
Supervisor - Captain Regina Hart - (910) 677-5420
SSgt. Brian Perry - (910) 321-6814
SSgt. Donald Williams - (910) 677-5419
Admin Support - Lynda Ratley - (910) 677-5420
* Contact us via Email.
Hours of Operation: M - F 8:00am till 5:00pm
After hour emergencies should contact the Watch Commander at (910) 677-5432